Thank you for shopping with Pokémonfdert. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you with the refund or exchange process. Please review our refund policy below.

1. Eligibility for Refunds

We offer refunds or exchanges under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement at no additional cost.

  • Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will issue a refund or ship the correct item.

  • Change of Mind: We do not offer refunds for change of mind or personal preference. Please review your order carefully before confirming your purchase.

2. Non-Refundable Items

Some items are ineligible for refunds, including:

  • Opened or used products, including board games and trading card games.

  • Digital products, if applicable.

  • Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund or exchange, please follow these steps:

  1. Contact our customer support team at support@pokemonfdert.co.uk within 7 days of receiving your order.

  2. Provide your order number, a description of the issue, and if applicable, photos of the damaged or incorrect items.

  3. Our team will guide you through the next steps, whether it’s returning the item or receiving a replacement.

4. Return Shipping

For eligible returns, the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will process your refund. If approved, a refund will be issued to the original payment method within 7-10 business days.

6. Exchanges

If you wish to exchange an item, please contact us to arrange the exchange. Items for exchange must be in new and unused condition. We will send you a replacement item once the original product is returned.

7. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items). You are responsible for paying the return shipping fees, except as outlined in our “Return Shipping” section.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: support@pokemonfdert.co.uk
Phone: +1 254-867-9936
Address: 15 Orchard Ln, Waco, TX 76705, USA