Thank you for shopping with Pokémonfdert! We want to ensure that your shopping experience is as smooth as possible. Please read the details of our shipping policy below.

1. Shipping Locations

We currently ship to United Kingdom addresses only. We do not offer international shipping at this time.

2. Shipping Method and Delivery Time

  • Shipping Method: We offer Express Shipping for all orders.

  • Delivery Time: Your order will typically arrive within 1 to 2 business days after processing.

  • Processing Time: Orders are usually processed within 1 business day of being placed. Orders are processed Monday through Friday, excluding holidays.

3. Shipping Costs

  • Free Shipping: We are pleased to offer free shipping on all orders within the united kingdom.

4. Order Processing

After placing an order, we will send you a confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information. Please allow 1 business day for processing before your order is shipped.

5. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking information. You can use the provided tracking number to monitor the progress of your shipment through the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect address information provided at the time of purchase. If you notice an error in your shipping address after placing an order, please contact us immediately at support@pokemonfdert.co.uk to request a change.

7. Shipping Delays

While we strive to ensure your orders arrive on time, there may be unforeseen delays due to weather conditions, carrier issues, or other circumstances beyond our control. We are not responsible for delays caused by these external factors.

8. Lost or Stolen Packages

Pokémonfdert is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, we encourage you to contact the carrier for assistance.

9. Damaged Items

If your item arrives damaged, please contact us within 7 days of receipt. We will assist you in resolving the issue by offering a refund or replacement, depending on the circumstances.

10. Contact Us

If you have any questions or concerns about shipping or your order, please feel free to reach out to our customer service team: